Exchange & Return Policy

RETURNS & EXCHANGES

Cleanwater Tactical has a 30-day returns and exchanges policy.
You may return your merchandise to Cleanwater Tactical within 30 days upon the receipt of your product.
Refunds will be applied to original credit card used at the time of purchase.
Postage will only be refunded on returns due to defective merchandise or an error in shipping.
Postage will not be refunded on returns due to personal dislikes or sizing problems.
Store credit will be issued for items over the 30-day return time,
unless due to defective merchandise. In the event that the style being returned is no longer available for exchange,
a product of equal value may be ordered.
Cleanwater Tactical will only honor returns or exchanges on orders placed on the Cleanwater Tactical website.
Cleanwater Tactical will not honor returns or exchanges on defective or damaged merchandise purchased at retail locations.
In the event that the retail store that you purchased the defective item is no longer in business or reachable,
Cleanwater Tactical.com will exchange the merchandise for that of equal value.
Cleanwatertactical.com does not accept returns or exchanges from purchases made outside the United States.
Shipping charges will only be covered by Cleanwater Tactical in the event of a return or exchange of
a defective product, or a shipping error.

Gifts may be exchanged only if original hangtags are attached and the product has not been washed or worn.
In the event that the style being returned is no longer available for exchange, a product of equal value may be
substituted instead.

Please be sure to follow washing and handling instructions carefully as
Cleanwater Tactical does not give returns or exchanges due to mis-washing of products.

To make a Return or Exchange:

1.) Print and fill out the Product Satisfaction Form Simply state whether you would like a credit or an exchange.

2.) Cleanwater Tactical Pro Shop: Call Toll free at 888-300-2818 to get an RA (Returns Acquisition) number.

3.) Write this number in the upper right hand corner of the Product Satisfaction Form
and also write it on the outside of the package you are shipping back to us.

We recommend using Fed Ex to ship your return. If sending regular mail we recommend insuring the package.

Mail returns to:
CLEANWATER TACTICAL PRO SHOP
1430 KONA ST. HONOLULU, HAWAII 96814 MAP
Toll Free: 800.300.2818
Fax: 808.949.8405